Bring employee questions about payroll, benefits, and policies into one support queue with clear ownership and progress.
Make answers to common policy and benefits questions easy to find before someone needs to open a case.
Searchable database of employee handbooks, statutory benefits, and office policies.
Suggested articles appear in real time as employees type ticket titles.
Resolve common queries automatically, freeing HR staff for complex employee needs.
Let employees raise workplace questions in one place and route each request to the right resolver.
Organize tickets by Payroll, Health Insurance, Letters, or IT Equipment.
Direct tickets to the right departmental owner without manual email forwarding.
Built-in privacy controls for sensitive HR inquiries, compliance, and POSH queries.
Assign specialists to each request category and distribute cases so support stays manageable.
Direct tickets to regional specialists across Mumbai, Bengaluru, Delhi NCR, or global pods.
Automatically route incoming requests to available staff with out-of-office backup coverage.
Collaborate behind the scenes with teammates without exposing internal discussions to employees.
| Location / Branch | Primary Agent |
|---|---|
| Mumbai HQ (West) |
VS
Vignesh Sharma
EMP-1048 •
Lead
|
| Bengaluru Hub (South) |
PP
Priya Patel
EMP-1052 •
HR Partner
|
| Delhi NCR (North) |
AD
Aditi Deshmukh
EMP-1065 •
People Ops
|
| Remote / All Branches |
RG
Rohan Gupta
EMP-1071 •
Tier-2 Specialist
|
Set response targets by category and make overdue or escalating cases visible to the team.
Let employees and agents follow a case from the first question to the final answer on web or mobile.
Ask employees for feedback after a case closes to understand what support can improve.
Review escalations, resolution quality, and recurring topics to guide support improvements.
Common questions and answers regarding HR Help Desk & Ticketing in dissolveX HRMS.
How to connect & get started?
Login to your account →It is a central place for employees to ask workplace questions and for support teams to track the response.
It organizes requests by topic, assigns owners, tracks status, and keeps a record of the resolution.
Employees know where to ask for help, while resolver teams can see priorities and follow through on each case.
dissolveX uses request categories, assigned agents, knowledge articles, and status tracking to keep cases moving.
Yes. Category-level service targets and case timelines make response performance visible.
Yes. Employees can see where their case stands while the assigned team works toward a resolution.
Give employees timely answers and give support teams a clearer way to manage every case.
Our website and the HRMS use what they need to work, plus two optional settings. No analytics, no advertising, no tracking.
Turned off, the HRMS still works — it just goes back to your device's light or dark setting, and the sidebar opens each time.