Privacy Policy

dissolveX acts as a data processor and service provider for our customers (organizations using our HRMS and CRM). You remain the data controller for the information you upload, including employee data, customer data, and business data.

• We process data only on your instructions.
• We do not use your data for our own business purposes.
• We implement appropriate technical and organizational measures to protect your data.
• Our services are provided on a subscription basis and do not transfer ownership of your data to dissolveX.

We collect only the information necessary to provide and improve our HRMS and CRM services.

• Account Information: Name, email address, phone number, company name, job title, and billing details.
• HRMS Data (Uploaded by You): Employee profiles, attendance records, leaves, payroll data, performance data, documents, and other workforce-related information.
• CRM Data (Uploaded by You): Leads, contacts, accounts, deals, communication history, notes, activities, and other customer-related information.
• Usage Data: IP address, browser type, device information, pages visited, and feature usage analytics.
• Communication Data: Emails, support requests, feedback, and other communications with our team.
• Integrations & Single Sign-On (SSO): Where connected by your administrator, tokens and authentication identifiers required to synchronize enterprise calendars, corporate email notifications, or identity logins strictly adhering to standard security protocols.

We use the collected information only to provide, maintain, and improve our services.

• To operate and deliver HRMS and CRM features and functionalities.
• To process payroll, attendance, leave, and other HR operations as per your configuration.
• To manage leads, contacts, sales pipelines, and customer relationships in CRM.
• To communicate with you about your account, updates, and support.
• To enhance security, prevent fraud, and ensure platform performance.
• To develop new features and improve user experience (using aggregated and anonymized data).

For HRMS modules, we process employee-related data solely on your behalf to:

• Manage employee records, attendance, leave, shifts, and timesheets.
• Process payroll, reimbursements, and statutory compliance (as configured by your organization).
• Facilitate performance management, training, and other HR operations.
• Generate reports and analytics for your internal use.
• We do not share employee data with any third party except as required by law or your explicit instruction (e.g., statutory filings).

For CRM modules, we process customer and business data solely on your behalf to:

• Manage leads, contacts, accounts, opportunities, and sales activities.
• Enable communication tracking (emails, calls, meetings, notes).
• Generate reports, dashboards, and sales analytics.
• Integrate with third-party tools (e.g., email, WhatsApp, marketing platforms) as configured by you.
• We do not use your customer data for our own marketing or share it with third parties without your consent.

We do not sell, trade, or lease your personal data. We only share information with trusted third-party sub-processors essential for delivering our services, including:

• Cloud Infrastructure Providers: Secure hosting, storage, and database services (e.g., AWS, PostgreSQL).
• Communication Providers: Email, SMS, WhatsApp, and notification services.
• AI Service Providers (Optional): For features like chatbot, automation, or AI insights (data is processed securely as per agreements, with zero public model training).
• Payment Gateways: For subscription and billing payments (e.g., Razorpay tokenized processing).
• Legal & Compliance: When required by law, regulation, or legal process.
• All third-party providers are bound by strict data protection and confidentiality agreements.

We implement industry-standard security measures to protect your data, including:

• Encryption in transit using SSL/TLS.
• Encryption at rest using AES-256.
• Secure access controls and role-based permissions.
• Regular backups and disaster recovery mechanisms.
• Monitoring, logging, and vulnerability management.
• Multi-tenant data segregation to prevent cross-customer access.

Depending on your jurisdiction (e.g., GDPR, CCPA, or other applicable laws), you may have the right to:

• Access, correct, or update your personal information.
• Request deletion of your account and associated data.
• Export your data in a structured format.
• Restrict or object to certain types of data processing.
• Withdraw consent for optional features or communications.
• To exercise your rights, please contact us at support@dissolvex.in.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will notify you and update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@dissolvex.in.